NorthernHats.com offers the following Returns Policy:
Our hats are the best and we guarantee it! If you are not 100% satisfied with your purchase, we will gladly exchange your hat for a new one or issue a refund. To avoid the need to exchange your hat due to size, please check your measurements carefully against our sizing charts before ordering. When in doubt or between two sizes, please order the larger size.
Returns and exchanges must be authorized before you ship your hat back to us:
1. Once you have received your hat, please inspect it carefully. In the event you wish to return or exchange your hat, please contact us by email at email@example.com within 14 days of receipt of your hat. For gifts during Christmas, please notify us by December 30th. Or just sneak in and try the hat on the recipient's head while they're sleeping. If they wake up, claim you're checking for the proper use of hair care products...
2. NorthernHats.com Customer Service personnel (and by personnel we mean Dave) will authorize your return or exchange and provide a shipping address for you to return your hat. We cannot accept a return or exchange that has not been previously authorized.
3. Your hat must be returned to our company headquarters in its original packing within 7 days of receiving authorization. Return shipping is at buyer's expense. Or if you hand deliver we'll give you a batch of cookies. We don't recommend it though. We're known for our hats, not our baked goods...
4. Items must be returned in their original condition. Your refund or exchange will be issued upon our inspection of the returned item.
5. Shipping charges are not refundable.
6. Attempts to bribe us to modify the above policies will only succeed if hand delivered by Chuck Norris. Because we aren't saying no to him!